FAQs

What is the warranty of the product?

6

Will the app warn me during gas leaks when I’m not in city?

Even if you’re outside of the city, the smartphone will ring and alert you if there are gas leaks. The

What is the maximum weight capacity of the Base unit/ Trolley, and can I use it for domestic purpose?

The base unit can hold up to 120 Kg. It can definitely be used for domestic weighing purpose

How will I switch the gas leak off?

The leak must be physically turned off. Since the leak will be detected at a very early stage, there is

What is the battery backup and the charging time for controller?

2.5 hours battery backup is available however, we suggest 24 hours

What’s the maximum distance of controller placement from the cylinder?

The controller must be maintained at least one meters away from the

Will the alarm sound automatically stop after the gas leak?

As soon as the gas leak is corrected, the alarm stops beeping. Only if it’s not connected to a smart

Is the product safe around children?

Children above the age of 12 are extremely safe around the

We have pipeline at our residence, how can I use this product?

RiGas Alert will be able to detect gas leaks and send alarm in these unfavourable unlikely